Shipping policy

Shipping Policy for the United States and Canada

Processing Time

All orders are processed within 1 to 2 business days. You will receive an email confirmation once your order has been shipped. We strive to prepare and ship your items as quickly as possible.

Delivery Time

United States:
Shipments typically take 5 to 14 business days. Delivery times may vary depending on your location and external factors such as holidays or high-demand periods.
Canada:
Shipments generally take 7 to 21 business days, depending on your location and customs processing. Additional delays may occur during peak seasons.

Shipping Fees

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. All available shipping options will be displayed before payment.

Customs and Import Duties (Canada only)

Orders shipped to Canada may be subject to customs duties, taxes, and import fees determined by Canadian authorities. These charges are not included in our prices and are the responsibility of the recipient.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your package in real time via the carrier’s website.

Potential Delays

Although we aim to deliver your order on time, unforeseen delays (e.g. weather conditions, customs inspections, or carrier issues) may occur. If your package is significantly delayed, we will notify you promptly.

Further Questions

If you have any questions or concerns regarding your shipment, feel free to contact us at:
📧 contact@balaclava-shiesty.com

Article 1 - Contact Information

For questions regarding these Terms of Use, contact us at:
Email: contact@Balaclavas-shiesty.com
Address: 5 rue de l'espinouse 34420, Cer, Hérault, 34420
France